The Philippines’ reputation as a worldwide outsourcing scenery is no big information. One of the main reasons as to why is because of the Filipino’s fluency in English with a natural accent with the capacity of smoothly assisting customers in the west. Adding to that is the Filipinos’ ethnic affinity with other countries making it easier for all of us to relate as it pertains to dealing with vendors and clients.
But economically and politically speaking, perhaps, what makes this a win-win situation is the level of support that the BPO industry gets from the Philippine authorities. An example of this support is the revision of Republic Act 7916 which mandates that structures or floors in buildings BPO companies occupy in could be registered ecozones.
This means BPO industries are exempt from paying nationwide and local fees and only had to contribute 5% of their revenues as the tax that allows outsourcing companies to establish themselves in the Philippines. Other federal government efforts include a National ICT roadmap and developing ICT councils. Call it impact sourcing or what perhaps you have, but clearly, the benefits promote a win-win situation for both ongoing celebrations. However, there are challenges on the road forward like closing in on job-mismatches still.
Right now, authorities are closing that gap by strengthening bonds between the academe and the industry. By knowing what the industry needs, academic institutions can integrate the needed skills relevant to contact center job opportunities. With all the rise of the knowledge process outsourcing (KPO) in the Philippines, more clients are enticed to outsource their departments to the Philippines such as advertising, finance, and accounting, and other areas under creatives.
With this comes the need of the academe to further improve the competencies of their students and ensure that they are producing graduates with skill units required by the outsourcing industry. Enhancing the capability of institutions to develop curricula and education programs that are significant to the requirements of the outsourcing industry would execute a lot in developing a pool of skilled manpower to aid one of the country’s flourishing industries.
About Coefficents Co Ltd. Coefficients Co. Ltd. is an outsourcing company that offers business solutions beyond Virtual Assistance and Customer Support and has been helping businesses develop by offering Business Development, Design, and Consultancy Solutions to its customers. Offering services such as Advertising & Marketing, Content Creation, Graphic & WEBSITE DESIGN among others, here at Coefficients, we beat for our clients. From assessment, to solution design, to training, launch, and transition; we focus on every phase and we got you covered every step of just how. We don’t go for short-term aids. We hit to the primary.
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